California Wildfires

California Firestorm Crisis

For more information relating to the Sonoma County PSA on this page please click this link

Get answers to your questions for Comcast. Access our wildfire FAQ here

Situation Overview:

In the overnight hours between Oct. 9th and 10th, a series of wildfires rapidly swept through Northern California. According to authorities, these fires are the most deadly and devastating in California’s history. The wildfires have burned more than 217,000 acres; 40 people have been killed and 5,700 structures have been destroyed. The fires are producing unhealthy air quality in many parts of the impacted area. As progress has been made, many evacuation orders have been lifted; however, as of Sunday morning, nearly 75,000 people remain evacuated.

In a statement on Friday, Oct. 13, Pacific Gas & Electric said about 34,000 utility customers are without electricity service — and natural gas service to 47,000 customers has been shut off — mostly in Sonoma and Napa counties.

Though progress is being made, there are 15 large wildfires and degrees of containment vary. Reinforcements from other regions are helping firefighters, though winds during the weekend could challenge those gains. For more information, Cal Fire is publishing daily updates here.

Comcast’s Response and Support

We’ve been restoring service throughout the entire Northern California firestorm crisis, but Comcast is now moving into widespread restoration mode throughout the area. We are working steadily to reestablish our network for our customers. We all have a long road back to business as normal, but we are making progress every day.

As the Comcast team works in these impacted areas, this is how we manage our restoration efforts:

  • We prioritize service restoration based on the largest populations.
  • However, if there is an issue with gaining access to that area, we have to focus elsewhere.
  • For example, if there are downed poles, road closures, safety concerns or the authorities have the area cordoned off, we have to deploy our crews where those constraints aren’t a factor.
  • The other consideration is power. So even if there is a larger population we’d like to serve and we can safely access that area, if there is no power in that area, we will not be able to facilitate repairs.

Often times, folks expect that when the power is restored their Xfinity services should also be restored. That is not always the case because power lines and Xfinity lines don’t always travel on the same paths.

Get detailed answers to your questions. Access our wildfire FAQ here

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